Delivery & Returns
Where do you deliver to?
We are pleased to say that we deliver globally. Please see below for our domestic & international delivery costs and times.
How much is delivery and how long is it going to take?
UK Delivery Information
UK Mainland Standard Delivery
Please expect delivery within 5-7 working days of placing your order, Monday to Friday | £3.95
UK Mainland Next Day Delivery
Please place your order before 12pm GMT to be guaranteed Next Working Day delivery. Please note, orders are not processed over the weekend or bank holidays, if an order is placed after 12PM (Noon) Thursday it will not be delivered until the following Monday | £7.95
Ireland Standard Delivery
Please expect delivery within 5-7 working days of placing your order, Monday to Friday | £14.95 or FREE on orders over £100
International Delivery Information
For international orders, please allow between 3-5 working days for dispatch. Delivery times will vary according to region. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer.
These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
Western Europe – £14.99
Regions including Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Luxembourg, Netherlands, Sweden, Switzerland
Eastern Europe – £19.99
Regions including Armenia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Russia
Southern Europe – £19.99
Regions including Italy, Spain, Croatia, Greece, Bulgaria, Turkey, Cyprus, Macedonia, Slovenia, Malta
Australia – £35
United States Territories, Canada and the Caribbean – £40
Asia – £42
Regions including Japan, Indonesia, Hong Kong, Singapore, South Korea, Taiwan, Thailand
New Zealand £43
Middle East- £25.99
Regions including Qatar, United Arab Emirates, Saudi Arabia, Iraq, Jordan, Egypt, Israel, Lebanon, Palestine, Syria, Oman, Yemen
South America £48
How will my package arrive?
Standard delivery packages will be sent in standard packaging, the size of which is determined by the number and sizes of products ordered.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer.
Please ensure that the package is wrapped securely and for your peace of mind we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit.
Please could you contact our customer care team on email@example.com before any return is made so we can make sure our warehouse are aware of its arrival and therefore will minimise the time for a refund.
Inside your package, please:
Print your name
Print your order number
Highlight the item(s) being returned
Include the reason for return
Address your package to:
The Old Coach House
Park View Terrace
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
Defects, incomplete orders, or incorrect delivery
If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on firstname.lastname@example.org or fiona.schmooskincare.com
We will email a Freepost label across to you so that you can send your package back to us, free of charge.
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.
The Retreat At Ltd reserves the right to decline refunds & returns.
Any In-house offer or Gift Card purchase is non refundable.
We require 48hrs notice for any cancellation of treatments.